Terms & Conditions

Your contract is made with Eos Travel, a member of TURSAB (TURSAB No: 9164 Stardust Turizm Seyahat Acentesi).

1.1 Your Holiday Contract

• When a booking is made, the "lead person" specified in the booking guarantees that they accept these Terms and Conditions on behalf of the other persons in the group.
• Once the booking and all required payments have been received by us, a confirmation invoice will be sent to you if the requested arrangements are available.
• A binding contract is formed when this invoice is sent to the lead person. This contract is subject to Turkish Law and falls under the jurisdiction of Turkish Courts.

1.2 Accuracy of Information

• It is important that you check whether the details of your booking are correct when you receive the invoice. Especially for late bookings, make sure all details are as you requested.
• In case of any discrepancy, please contact us immediately. It may not be possible to make changes or corrections later.

1.3 Booking Changes and Amendments

Any change request after the booking has been made will be subject to these Terms and Conditions and will become effective once the relevant change is confirmed by us.

1.4 Responsibility for Group Members

• The lead person is responsible for ensuring that other group members specified in the booking are informed of these Terms and Conditions.
• We assume that all persons in your group have read and understood these terms.
• All persons in the booking are considered parties to this contract.

1.5 Age Restriction

The lead person making the booking must be over 18 years of age.

Service Terms and Other Information

• These Terms apply to all holiday arrangements and come into effect at the time of booking.
• You may contact Eos Travel if you have any questions or concerns.

Eos Travel makes every effort to ensure the accuracy of the information and pricing on its website. However, errors may occur from time to time. Therefore, it is important that you check the price and all other details of the arrangements you have selected with us when making a booking.

• Your Responsibility: It is entirely your responsibility to ensure that you have all necessary travel and health documents before your trip. It is also your responsibility to meet the entry requirements of the countries you will visit.
• Passport and Visa Requirements: You must have a valid and complete passport for all destinations you will visit (including children). Some destinations may require transit, tourist, business or other types of visas.
• Check Up-to-Date Information: Requirements may change and the time required to obtain a passport or visa may vary. It is important to check up-to-date information from the relevant consulates or embassies before your trip.
• Entry Refusal: If your entry to any country is refused due to lack of required passport, visa or other documents, Eos Travel does not accept any responsibility in this regard.
• Authorization Letter: In some destinations, an authorization letter may be required when children are not accompanied by both legal guardians. In this case, we recommend contacting the relevant authorities of the country concerned.

Recommendation: We recommend that you regularly check travel warnings, restrictions and recommendations issued by all relevant governments before your trip.

Those wishing to travel to the United States or transit through the US are required to obtain travel authorization under the Visa Waiver Program. To obtain travel authorization, you must complete the ESTA (Electronic System for Travel Authorization) application at least 72 hours before your trip.

• ESTA Fee: Currently approximately 14 USD per person; you can apply at https://esta.cbp.dhs.gov.
• Validity Period: An approved ESTA is valid for two years and allows multiple visits without reapplication.
• Failure to Obtain ESTA: If an ESTA application is not made, the airline may refuse to allow the passenger to board the aircraft.

Health Requirements

Before traveling, you should consult your doctor about current vaccination and health requirements related to the destinations you will visit.

• Fitness for Travel: Before traveling, you must ensure that your health is suitable for travel and that you have received the necessary vaccinations and medications.
• Vaccines and Medications: You can obtain information from your doctor about the vaccines, medications and health advice required for the countries or regions you will be traveling to.
• Proof of Vaccination: It is beneficial to carry your current vaccination records with you when traveling, as some countries may require proof of vaccination for entry.
• Responsibility: Eos Travel is not responsible if your entry to a country or destination is refused due to lack of required health documents or vaccinations.

Insurance

Travel insurance is extremely important for the safety of your trip.

• Taking Out Insurance: Before traveling, as Eos Travel, we strongly recommend that you take out appropriate travel insurance for yourself and your group members.
• Insurance Coverage: Ensure that the insurance policy you purchase covers all your needs, including health requirements, car rental and other travel arrangements.
• Insurance Documents: We recommend that you carry your insurance policy with you during your holiday.

Recommendation: Carrying your health and insurance documents with you when traveling will protect you in case of any problem.

Eos Travel provides full financial protection for your package holidays through TURSAB License number 9164.

• ATOL Protection: When you purchase an ATOL-protected flight or flight-inclusive holiday from us, you will be issued an ATOL Certificate. This certificate explains which services are financially protected, what this protection means for you, and who to contact if there is a problem.
• Alternative ATOL Provider: If we are unable to fulfill the services you have purchased due to our financial situation, an alternative ATOL holder may provide you with the services you purchased or a suitable alternative (at no extra cost to you).
• Working with an Alternative ATOL Provider: In this case, you agree that the alternative ATOL holder will fulfill these obligations, and any payment you need to make for these services will be made to the alternative ATOL holder.
• Financial Protection Exceptions: The financial protection described above does not apply to bookings made outside of package holidays (e.g., arrangements other than accommodation only).

• Booking Confirmation: To confirm the arrangements you have selected, you must pay a non-refundable deposit. This deposit may be higher for certain types of airline tickets, tours, cruises, etc. and will be communicated to you at the time of booking.
• Payment Period: The remaining payment for your holiday must be completed at least 12 weeks before the departure date. If this payment is not made in full and on time, we will consider your booking cancelled and you will be obligated to pay the cancellation fee (as stated in Section 9).
• Payment Methods: We accept payments by credit card or debit card.

Credit Card Fraud Prevention

• Accurate Information Must Be Provided: If you do not provide the correct credit or debit card billing address and/or cardholder information, the issuance of your tickets may be delayed and the total cost may increase.
• Payment Verification: If your payment is declined or you provide incorrect credit card information, your holiday may be cancelled.
• Random Checks: We reserve the right to carry out random checks (which may include electoral register checks) in order to minimize credit card fraud. As a result of these checks, we may request documents such as proof of address, a photocopy of the credit card and a recent statement by fax or post before issuing your tickets.

7.1 Price Updates

• Eos Travel takes care to display the most up-to-date and accurate prices on its website (guide prices are stated in our newsletters). However, we reserve the right to make any changes to prices.
• Incorrect Prices: From time to time, an incorrect price may be displayed due to an error. If such an error is detected, we will inform you when we notice the error or as soon as possible.
• Non-Acceptance of Price: If you do not wish to accept the valid price of your holiday, we have the right to cancel your booking.

7.2 Price Changes in Packages

For package tours, the price of your holiday arrangements (or parts thereof) may change after you make your booking as a result of changes in charges (such as transportation, fuel, taxes, port/airport landing fees and exchange rates). However, the price of your holiday arrangements will not change 45 days before the departure date.

7.3 Price Increase for Package Tours

• Up to 2% Increase: If the price of your total holiday arrangement increases by up to 2%, we will absorb this increase and no additional charge will be made. However, if there is an increase above this rate, the excess amount will be charged along with a TL 50.00 per person administration fee.
• 10% and Above Increase: If the price increase exceeds 10% of the total price of your holiday arrangements, you will have the following options:

• If we offer you an equivalent or higher quality alternative holiday, you may accept it and no additional charge will be made. However, if the alternative holiday is of lower quality, the price difference will be refunded to you.
• If the price increase is unacceptable, you may cancel your holiday and receive a full refund of all money paid; however, amendment fees and cancellation fees already incurred will be charged. Regarding insurance premiums, a suitable refund may be made if you demonstrate that you will not be able to use your policy.
• Right to Cancel: If the price increase exceeds 15%, you must exercise your right to cancel within 2 days of the date stated on the invoice.

7.4 Price Decrease

If the price of your holiday arrangements decreases by more than 2% as a result of the changes described above, a refund will be made to you. However, please note that in some cases, holiday arrangements may not be purchased in local currency and due to the protections provided by the contract, apparent price changes may not affect the price of your holiday arrangements.

If you wish to make any changes to your travel after receiving your confirmation invoice, as Eos Travel we will do our best to make these changes, but it may not always be possible. Change requests must be made by the "lead person" (the person who made the booking). If a change is made, an administration fee of 50 Euros per person and any additional costs incurred will be charged. If the administration fees applied by our suppliers are higher, we reserve the right to charge these to you.

• Name Change: If a person in the booking cannot travel due to illness, death of a close relative, jury service or similar serious reason, that person's name may be transferred to another person. In this case, we may request a valid document in order to accept your transfer request. The transfer can be made subject to payment of a 50 Euro per person change fee and additional charges.
• Time Limit for Name Change: Name change requests 48 hours before the travel date are not guaranteed. Most airlines do not make name changes after tickets have been issued. Therefore, change fees including airline charges may be applied.
• Full Name Change: If all persons' names are to be changed, this will be treated as a cancellation and new booking. In this case, full cancellation fees will apply.
• Date Changes: Only one departure date change per booking may be permitted. When a departure date change is made, it will be treated as a cancellation and full cancellation fees will apply. In addition, a 50 Euro per person administration fee and a new deposit will be required.
• Changes and Cancellations: Any change made may require a cancellation fee. Also, changes may not be possible for some arrangements and this may result in a 100% cancellation fee.

You or your group members may cancel your travel at any time. Your cancellation request must be made in writing, by post, fax or email by the "lead person." Since costs will be incurred due to the cancellation of your holiday arrangements, you will need to pay the cancellation fee specified below.

Note: If the reason for your cancellation is covered by your insurance policy, you may be able to recover these fees from your insurance company.

Cancellation Fees

Our cancellation fees are determined as a percentage of the total holiday cost and insurance premiums are not included, as insurance premiums are non-refundable. Cancellation fees are determined based on the date we receive the cancellation notice, not the date sent by post. Please note that arrangement fees are not refundable. For insurance premiums, you should refer to your insurance provider's cancellation policy.

Important Notes

• If you have made a cruise booking, cancellations or changes (including name changes) will be subject to additional charges determined by the relevant cruise line, in addition to the cancellation/change fees stated above.
• In the event of cancellation after documents have been received, no refund will be made unless unused tickets are returned.
• If only some of your group members cancel, the holiday cost will be recalculated for the remaining passengers. You may need to pay extra room charges (e.g., single room supplement).
• If the cancellation fees applied by our suppliers exceed your deposit, this charge may be passed on to you.
• Non-Cancellable Arrangements: Some arrangements cannot be cancelled after confirmation and this may result in a 100% cancellation fee.

We generally begin planning our travel arrangements months in advance, and therefore, we reserve the right to make changes to holiday details or correct errors even after bookings have been confirmed. We also reserve the right to cancel confirmed bookings. For example, if the minimum number of customers required for a particular travel arrangement is not reached, we may need to cancel that arrangement. While most changes are minor, sometimes we may have to make major changes.

If we have to make a Major Change or cancel your travel, we will notify you before the departure and, if there is sufficient time, we will offer the following options:

• Accept the changed arrangement,
• Purchase alternative arrangements (of a similar standard to the original arrangements, if available). (If the alternative arrangement is cheaper, we will refund the difference; however, if it is more expensive, we will charge the difference),
• Cancel (or accept the cancellation), in which case we will ensure a full and prompt refund of all fees you have paid.

However, we will not cancel your holiday 12 weeks or less before departure, except due to Force Majeure or if you fail to make your payment on time. Due to the unpredictability of force majeure events, if we need to change your holiday or cancel it to protect your safety, we will not be able to make any compensation payment. In this case, we will offer alternative arrangements or refund the fees you have paid if you do not travel, but we will not make compensation payments.

In all cases, except for Major Changes and Force Majeure, compensation payments will be made as specified.

Note: The above payments will be made per full-fare-paying passenger (excluding infants). Compensation for children invoiced at a discounted rate will be paid proportionally to the adult rate. If a Major Change or cancellation occurs due to your failure to make timely payment, the above options and compensation rights will not apply.

During your travel, rarely, your arrangements may need to be changed or cancelled due to Force Majeure. In this case, we will not be able to make refunds, pay compensation or cover any direct costs incurred by you.

Under EU Law, in cases of flight denial, cancellation or delay, you have the right to refund and/or compensation from the airline under certain conditions. These rights will be announced at EU airports and can also be obtained from airline companies. Refunds in such cases are the responsibility of the airline and do not automatically entitle you to a refund of your holiday price. Your refund and/or compensation rights are set out in Section 10.

If your main flights are delayed for a reason other than Force Majeure and the delay exceeds 4 hours, we will arrange for the airline to provide you with light refreshments; if the delay exceeds 6 hours, a main meal will be provided; and for longer delays, meals and appropriate accommodation will be provided where possible.

It may not always be possible to definitively confirm the carrier, aircraft type and flight times at the time of booking. If we can only inform you of possible carriers at the time of booking, we will inform you of the identity of the actual carrier or any change in carrier as soon as we learn of it. The carriers, flight times and aircraft types stated on this website and in your confirmation invoice are for guidance only and are subject to changes and confirmation. The latest flight times will be on your tickets, which will be sent to you approximately two weeks before the flight date. Therefore, you must carefully check that the flight times are correct as soon as you receive your tickets. Flight times may change after tickets have been sent; in this case, we will inform you of the change as soon as possible.

If the carrier(s), flight times and/or aircraft type change, these changes do not entitle you to transfer to another arrangement or cancel, subject to payment of our normal charges.

This website is our responsibility as your tour operator. The airlines named here or any airline used on your trip do not make any commitment through this website. Also, please note that under air transport regulations, a child must be under 2 years of age on the date of the return flight to qualify for infant status.

By making a holiday booking with Eos Travel, you accept responsibility for ensuring the proper conduct of yourself and your group during the holiday. If we or any authorized person or service provider believe that you or any member of your group is behaving in a manner that is likely to pose a danger, cause distress or damage to property, the holiday of the person concerned will be terminated immediately. The person concerned will be required to leave the aircraft, accommodation or other service, and will not be permitted to participate in the booked travel or use that service. In this case, neither we nor any other service provider will have any liability, including for return travel arrangements. No refund will be made and no expenses or costs arising from the termination will be paid. You are responsible for full payment of any damage or loss caused by you or any member of your group during the holiday.

Some service providers may authorize or charge your payment card upon check-in as a deposit for extras such as room service, telephone calls or other hotel services, or may require a deposit for damage or incidents during your stay. Some service providers may request a cash deposit at check-in from customers without a payment card. The amount authorized or charged may vary significantly depending on the service provider and/or destination. It is your responsibility to have sufficient funds or credit to cover the amount requested by the provider. Eos Travel is not responsible for determining any deposit amount and you should contact the service provider before your trip if you have any questions.

If you experience any problems while on holiday, you must immediately inform our representative and the relevant service provider of the situation and complete a complaint form at the resort. Most problems or complaints can be resolved while on holiday. However, if they are not resolved, you can call us at +90 (256 613 04 23), email info@eostravel.com.tr, or send a letter in writing to Eos Taşımacılık Turizm Ticaret Limited Şirketi, Barbaros Mah. 396 Sok. No:2AA Menderes, Izmir, Türkiye within 10 days of your return from the tour, including your booking number and all details of your complaint. Please keep your letter brief and concise. This will help us quickly identify your concerns and respond to you more promptly.

Eos Travel is a member of TURSAB, membership number 9164. Under TURSAB's Code of Conduct, we are obligated to provide you with a high standard of service. If your complaint cannot be resolved, you can find more information about TURSAB's Code and its assistance in resolving disputes at www.tursab.org.tr.

15.1 Regarding Package Tours

We undertake that your holiday arrangements will be made, fulfilled or provided with reasonable care and skill. This means that we accept responsibility if, for example, you experience death or personal injury, or your contractual arrangements are not provided as promised or are incomplete, due to the failure of ourselves, our employees, agents or suppliers to exercise reasonable care and skill. Furthermore, our employees, agents and suppliers are under our responsibility while performing their duties or carrying out the work we have asked them to do.

15.2 Regarding Other Arrangements

We undertake to use reasonable care and skill in the performance of our contractual obligations, but these are fulfilled in accordance with and subject to these Booking Conditions. Our contractual obligations include services such as making your booking, arranging accommodation/car rental/flight/tour and balloon tour arrangements, and we exercise the same care in selecting our suppliers.

15.3 Regarding Packages and Other Arrangements

We do not accept responsibility for any injury, illness, death, loss, damage, expense, cost or other claims arising from:

• Actions taken and/or not taken by the affected person or party members,
• Actions taken and/or not taken by a third party unconnected with the arrangements provided, and if these are unforeseeable or unavoidable, or due to Force Majeure.

15.4 Scope of Liability

Unless expressly stated in these conditions, we do not accept liability greater than or different from what we are obligated under the Package Travel, Package Tours and Package Holiday Arrangements. It is your responsibility to prove that reasonable care and skill was not exercised in order to make a claim against us.

15.5 Responsibilities Regarding Carriers and Hotels

If any claim or part of a claim (including cases of death or personal injury) relates to any transport arrangement (air, sea, rail or road carriers) or accommodation at a hotel, the maximum compensation amount we will pay will be limited. For a claim or part of a claim for which we are responsible, we will pay up to the maximum amount payable by the carrier or hotelier under an international convention or regulation (e.g., the Montreal Convention for international air transport).

15.6 Local Tours/Activities

We do not accept responsibility for services not stated on our website or not included in our contract. For example, any tour you take while on holiday or any service provided by your hotel or another supplier. Local activities ("Local Events") booked through our concierge service or while on holiday are not part of your holiday package and these website terms do not apply. The contract for such activities will be made with the supplier and we are not responsible.

15.7 Services and Facilities

Services and facilities included in the holiday are deemed to have been provided with reasonable care and skill if they comply with applicable local regulations or are reasonable when compared with local standards.

In order to process your booking and fulfill your requests, we need to forward your personal information to the suppliers who arrange your travel. As Eos Travel, we also wish to retain your information (including your email address) for our future marketing purposes (e.g., to inform you about promotional/competition offers or to send you our brochures). If you do not wish to receive such communications in the future, please let us know as soon as possible. For full details of our data protection and privacy policy and explanations of how your personal information will be used, please refer to our privacy policy.

If you wish to make a special request, you must do so at the time of booking. We will endeavor to forward reasonable requests to the relevant supplier, but we cannot guarantee that requests will be met. The fact that a special request has been stated on your confirmation invoice or other documents or has been forwarded to the supplier does not mean that the request will be fulfilled. Failure to meet any special request will only constitute a breach of contract if the request has been specifically confirmed. We wish to advise and assist you in your holiday choice. As some accommodation and resorts may lack simple facilities such as wheelchair ramps and elevators, it is important that you inform us of any disability and special requirements at the time of booking so that we can ensure your holiday is suitable for your specific needs. If we reasonably feel that we cannot adequately meet the needs of the person concerned, we will not confirm the booking, or if all necessary information was not provided at the time of booking, we will cancel the booking after learning this information.